Return Policy

At Swell Scenes, we are committed to ensuring the satisfaction of our customers with high-quality products. Our return policy is crafted to be straightforward and is based on our print-on-demand partner, Printful’s guidelines.

Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 5 days of delivery. We will arrange for a replacement at no additional cost and cover any shipping charges. Please provide photos of the damage or defect along with your order number to facilitate the replacement process.

Incorrectly Labeled or Wrong Items: If you receive an incorrectly labeled product or if we send you the wrong item, notify us immediately. We will send the correct item and handle any shipping fees involved. There is no need to return the incorrect item unless requested.

Non-Returnable Items: Please note that we do not offer refunds for buyer’s remorse or items incorrectly ordered by customers. Each product is printed on demand according to your specific selection and cannot be exchanged or returned for reasons other than product defects or fulfillment errors.

How to Initiate a Return or Replacement: To start a return or replacement, please contact our customer service team here. Include your order number and detailed reasons for the return, along with any supporting photos if applicable. Our customer service team will guide you through the process and provide all necessary assistance.

Refunds: Refunds are processed only for items that are defective, damaged, or incorrectly labeled. Once we confirm the issue and receive the required proof, a refund will be issued to the original payment method used during purchase.

Customer Support: For more details about our return policy or if you need assistance with a specific issue, please don’t hesitate to contact our customer support team. We are here to help ensure that your experience with Swell Scenes meets your expectations.

Thank you for choosing Swell Scenes for your decor needs. We appreciate your business and strive to provide you with artwork that enhances your spaces.